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Marketplace FAQs

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Q: How do I register?

A: Registering to list and sell your item our platform is free, simply click on the signup or join button on the seller hub


Q: How can I list my items?

A: Listing your item is easy and stress-free, simply click on the add product button on the top right hand of your seller hub control panel and fill and review all fields possible and there you go! Just that easy.


Q: Can I add a variant to a product?

A: Yes you can.


Q: Is there any restriction on the number of items i can list & display?

A: There's no limit on the products you can list on our platform.


Q: How would I know when I have an order?

A: You will receive an email triggered by orders placed on/for your items as soon as the order is placed. We will also try as much as possible to follow up with calls for reminder where possible and applicable.


Q: How can I keep track of my payments?

A: you can track your payments with the Payment Received tab of your control panel, you can also match your payments with fulfilled orders for verification.


Q: How soon can i get my money after an order is fulfilled?



Q: Can i add my own shipping rate?

A: Yes you can. but you may need to contact us for appropriate & applicable rates


Q: How does warranties affect me?

A: We have 3 types of warranties for our buyers.

  • 7 days Sales Warranty: This warranty protects both buyers and sellers from unnecesary headaches, where buyers are allowed to return an item if they dont like it or its not the colour/size they ordered. in this case a refund or exchange can be made. (read the returns policy for more).
  • 30days Store Warranty: This type of warranty offers support to customers who like and buys a product but the item developed a fault within the 30days, such items can be repaired or replace as occasion demands.
  • 90 days manufacturer's Warranty: the 90 days warranty is the same 30days with the difference of additional 60 days.


Q: Can i add my own warranty?

A: Yes You can, it further helps customers to have confidence in your brand and support.