IT COMES WITH INSTALLATION MANUAL,HOWEVER INSTALLATION SUPPORT COMES WITH A N10,000 CHARGE FOR LAGOS DELIVERIES
This floating bookcase/display shelf is perfect for keeping books and decor accessories. It fits into any interior space (home or office).They are also the ideal accent for any living space. Expand your available space while adding a classic look to your decor. Also perfect for displaying pictures and family artifacts, this piece is sure to make a splash in your home. It has a depth of 15cm x 73cm wide and 73cm long.It is available in various textures and colours. Create your own personal wall display using ledges together or separately. Each box is 18cm x 18cm
.Q: How will my order arrive?
You will receive your order either via our Direct Delivery Service or an Independent Shipping Agents. The size and weight of your online purchase are factored into your total billing charge.
Direct Delivery – HOG Logistics will deliver items one of two ways; directly from an independently owned and operated Store (depending on the store proximity to the final destination) or via an Independent shipping agent for those outside Lagos and Ogun State.
After you place your order, you will be contacted (typically within two(2) to five (5) business days) to schedule home delivery, if you are within Lagos and Ogun State axis, and two(2) to Fourteen(14) Outside Lagos and Ogun State. Exceptions are for customized products that may take longer production timeline aside the shipment timeline.
Please arrange for someone to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact us as soon as possible at the phone number listed in your order confirmation: 0908-000-3646 or via email firstname.lastname@example.org. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 15 days of the original scheduled delivery date, the order may be treated as a cancelled order.
Independent Shipping Agents- These agents are used to ship items to other parts of Nigeria aside Lagos and Ogun State. They do not offer home delivery nor cash on delivery(COD)services. As a result, orders from outside Lagos and Ogun state has to be prepaid, and also because we do not have offices in these states.
Q: How do I know when my items are arriving?
In Direct Delivery orders, typically around two to five business days after purchase, you will receive email notifications on the status of your order and our delivery service team will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.
In an Independent Shipping Agent delivery, orders would arrive within 14 business days. Upon arrival of your consignment(s), the agent will contact you to come to their depot with a means of Identification to claim your goods.
Q: Can I get my orders delivered same day?
For same day delivery, the order has to be placed before 9.00AM. However, this depends on the product ordered and the location for delivery. Below are lists of locations that are covered by the same day delivery service.
- Ikeja and its environs.
- Lekki, Victoria Island, Ikoyi and its environs.
Q: What about hidden costs?
There are no extra costs or additional dispatch charges, except for bulk orders. The price listed on the website is the final price, what you see is what you pay. Our prices are all inclusive, except for corporate clients that would require inclusion of Withholding Tax and VAT to be applied to the total order value.
Q: Can orders be shipped internationally?
At the moment HOG Furniture doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
QUESTIONS & ANSWERS
The item was not 1/10th as neat as advertised, it had very rough edges, it didn't key/couple properly as grooves and openings to serve that function weren't accurately cut which resulted to visible rough edges when coupled. i literally have to fill up the rough edges and spray the job costing me more money, this made me feel like i just purchased an unfinished frame/carcass that i was expected to finish.
'For an architect and interior designer, the devil is in the details'
Secondly, delivery time was inexplicably over-stretched
Thank you for your feedback and we have escallated this to the approprate department and we are also contacting the vendor and we asure you of a compensation for your stress.
In addition to this complain is also the issues of delivery; and without been pediantic about nothing we solicit for your understanding for this period is as a result of festive period which is normally our pick period and Logistic and production is always tight despite all the measure we have put in place.
We take responsibility and going forward we have put measure in place that some of the concern raised we be effectively address
we count ourselves lucky to have you as one of our wondeful customer while looking forward to doing more business with you responsibly.